In days gone by it was typical for businesses to work with a range of different suppliers, each one serving different aspects of a business. This worked because there was no alternative, but the market has shifted significantly with the convergence of technology.  Individuals and businesses are time poor, there is so much to achieve and realistically there aren’t enough hours in a day.  Today’s workforce is demanding user-centric solutions, as a result ‘managed services’ are becoming the ‘norm’, with one central technology provider offering an array of complimentary services all under one roof.


A managed service provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed.  Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.


Adopting a managed services model enables businesses to address their client needs in a much smarter way and provide a great deal of satisfaction for the end client too, so it’s a win win situation for all parties.


  1. Creates a sticky customer – By adding complimentary services to your business portfolio will help to cement the relationship with your clients, so they do no longer need to go elsewhere for these alternative services.  This is important to note, because businesses that don’t take on this approach may lose clients to other competitors who offer a fully managed service portfolio.
  2. Builds credibility – The client starts to look to you as their central supplier, economies of scale and a central contact point for the client, you become an essential extension of their business.
  3. Business growth – Enable you to scale up your business without costly acquisition or headcount costs and drive more revenue through your business.
  4. Dedicated specialists – Through key partnerships and close collaboration and support to deliver the best solutions for your client.



Posted by ITDS

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IT Document Solutions is an innovative and exemplary provider of managed print and document solutions, providing business consultancy and service support for businesses and organisations across the UK.

We help our customers optimise their IT print and document infrastructure to enhance both their systems and environmental performance while also reducing costs, to help increase profitability, and maximising return on investment.


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