In days gone by it was typical for businesses to work with a range of different suppliers, each one serving different aspects of a business. This worked because there was no alternative, but the market has shifted significantly with the convergence of technology. Individuals and businesses are time poor, there is so much to achieve and realistically there aren’t enough hours in a day. Today’s workforce is demanding user-centric solutions, as a result ‘managed services’ are becoming the ‘norm’, with one central technology provider offering an array of complimentary services all under one roof.
A managed service provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
Adopting a managed services model enables businesses to address their client needs in a much smarter way and provide a great deal of satisfaction for the end client too, so it’s a win win situation for all parties.